GeM Procurement from Government e Marketplace (GeM)

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GeM Government e Market

GeM Government e-Market Government e-Market Seller having lowest price amongst the available sellers of at least three different manufacturers, on GeM, meeting the requisite quality, 

Procurement from Government e-Marketplace (GeM)

 Government e-Market Above Rs.25,000/- and up to Rs.5,00,000/- through the GeM Seller having lowest price amongst the available sellers (excluding Automobiles where current limit of 30 lakh will continue), of at least three different manufacturers, on GeM, meeting the requisite quality, specification and delivery period

GeM STATISTICS

General Financial Rules, 2017
 

Rule 149

Procurement of Goods and Services will be mandatory for those items available on GeM.

Credentials of suppliers on GeM shall be certified by DGS&D.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 149 (i)

Upto Rs 25,000 through any of the suppliers on the GeM, meeting the requisite quality, specifications and delivery period.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM) 

Rule 149 (ii)  – Procedure of Procurement.

Above Rs.25,000/- and up to Rs.5,00,000/- through the GeM Seller having lowest price amongst the available sellers (excluding Automobiles where current limit of 30 lakh will continue), of at least three different manufacturers, on GeM, meeting the requisite quality, specification and delivery period.  The tools for online bidding and online reverse auction available on GeM can be used by the Buyers even for procurements less than Rs.5,00,000/-.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 149 (iii)  – Procedure of Procurement

Above Rs 5,00,000/- through the supplier having the lowest price meeting the requisite quality, specification and delivery period after mandatorily obtaining bids, using the online bidding or reverse auction tool provided on the GeM.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 149 (iv) – Procedure of Procurement

The invitation for the online e-bidding/reverse auction will be available to all the existing Sellers or other Sellers registered on the portal and who have offered their goods/services under the particular product/service category, as per terms and conditions of GeM.

GeM
GeM


General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 149 (v)– Procedure of Procurement

  These monetary ceiling is applicable only for purchase made through GeM.  For purchases, if any, outside GeM, relevant GFR Rules shall apply.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 149 (vi) – Procedure of Procurement

   The Department shall work out their procurement requirement  of Goods and Services on either “OPEX” model or “CAPEX” model as per their requirement/suitability at the time of preparation of Budget Estimate (BE) and shall project their Annual Procurement Plan of goods and services on GeM portal within 30 days of Budget approval.

REASONABILITY OF RATES

Rule 149 (vii) – Procurement of goods

“ The procuring authorities will certify the reasonability of rates ”.

“ It is the responsibility of the procuring entity to do due diligence for ensuring reasonableness of rates ”.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 149 – Procedure of Procurement

To ascertain reasonableness of prices, procuring entity may use the Business Analytics tools available on GeM, including the Last Purchase Price on GeM, Department’s own LPP etc.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 149 (viii)

Demand for goods shall not be split into small quantities to make piecemeal purchases to avoid procurement through L-1 Buying/Bidding/Reverse Auction on GeM or the necessity of obtaining the sanction of higher authorities required with reference to the estimated value of the total demand.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 144 Fundamental principles of public buying –

                Every   authority delegated with the financial powers of procuring goods in public  interest shall have the responsibility and accountability to bring efficiency, economy, and transparency in matters relating to public procurement and for fair and equitable treatment of suppliers and promotion of competition in public procurement.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 144 Fundamental principles of public buying –

  1. The description of the subject matter of procurement to the extent practicable should—

(a)    Be objective, functional, generic and measurable and specify technical, qualitative and performance characteristics:

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 144 Fundamental principles of public buying –

(b) Not indicate a requirement for a particular trade mark, trade name or brand.

  1. The specification in terms of quality, type etc., as alsoquantityof goods to be procured, should be clearly spelt out keeping in view the specific needs of the procuring organizations. The specifications so worked out should meet the basic needs of the organization without including superfluous and non-essential features, which may result in unwarranted expenditure. 

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 144 Fundamental principles of public buying –

  1. Where applicable, the technical specifications shall, to the extent practicable, be based on the national technical regulations or recognized national standards etc.
  2. Care should also be taken to avoid purchasing quantities in excess of requirement to avoid inventory carrying costs.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 144 Fundamental principles of public buying –

  1. Offers should be invited following afair, transparent and reasonable procedure.
  2. The procuring authority should be satisfied that theselected offer adequately meets the requirement in all respects.
  3. The procurement authority should satisfy itself that the price of the selected offer is reasonable and consistent with the quality required.

General Financial Rules, 2017
 Procurement from Government e-Marketplace (GeM)

Rule 144 Fundamental principles of public buying –

  1. At each stage of procurement, the concerned procuring authority must place onrecord, in precise terms, the considerations which weighed with it while taking the procurement decision.
  2. All Ministries/Departments shall prepare Annual Procurement Plan before the commencement of the year and the same should also be placed on their website.

Mandatory use of GeM

Vide F.D., O.M. No. F.20/08/2017/866-873/ (JS exp) dated 26/04/2017 issued by Pr. Secretary (Finance):

Procurement of Goods and Services by Departments will be mandatory for Goods or Services (including computer hardware, software & accessories available on GeM.

Mandatory use of GeM

  Vide Controller of Accounts, Principal Accounts Office, letter no. F.5(02)/2016/T-1/Pr.A.O./Pt. file/1399 dated 31.05.2017:

  PAOs have been advised to release payments after ensuring that goods & services have been procured on or after 01/06/2017 through GeM portal.

  Obtain clearance from the Finance Department in those cases where goods and services available on GeM are procured from other sources and submit a certificate in this regard along with bills to PAOs.

RELAXATION

Vide F.D., O.M. No. F.20/08/2017/AC/JSFINA/718-724) dated 24/08/2017 issued by Jt. Secretary (Finance):

   If the departments face any problem for procurement of item available on GeM, the departments are advised to follow the standard method of obtaining bids/tendering process as per the provisions laid down in GFR, by recording detailed reasons as to why GeM was not used. 

  This relaxation is applicable only for procurement of goods in accordance with Rule 154 and Rule 155 of GFR, 2017

Read More PROCUREMENT OF GOODS AND SERVICES BY GOVERNMENT

 

RELAXATION

  Vide Controller of Accounts, Principal Accounts Office, letter no. F.5(02)/2016/T-1/Pr.A.O./Pt. file/2039-2139 dated 28.08.2017:

  Head of Office under are advised to send a certificate regarding the exigencies and detailed reasons as to why the goods and services could not be procured through GeM Portal along with the payment bills submitted by DDOs to PAOs for releasing the payments.

Mandatory use of GeM

  Vide F.D., O.M. No. F.20/08/2017/AC/JSFINA/ 1324-1431) dated 25/10/2017 issued by Jt. Secretary (Finance):

  Direction for strict compliance of provisions of GFR-2017 and instructions of GOI vide procuring Goods and Services from GeM portal.

  Ensure specifications, quality of goods and time frame of e-bids at the time of procurement of Goods and Service from GeM portal vide Rule 144 (ii) and (iii) of GFR.

  Specifications should meet basic needs without including superfluous and non-essential features.

Mandatory use of GeM

  Rule 144 (ii)  the specifications in terms of quality, type etc., as also quantity of goods to procured, should be clearly spelt out keeping in view the specific needs of the procuring organizations.  The specifications so worked out should meet the basic needs of the organization without including superfluous and non-essential features, which may result in unwarranted expenditure.

Mandatory use of GeM

  Rule 144 (iii)  Where applicable, the technical specifications shall, to the extent practicable, be based on the national technical regulations or recognized national standards or building codes, wherever such standards exist, and in their absence, be based on the relevant international standards.  In case of Government of India funded projects abroad, the technical specifications may be framed based on requirements and standards of the host beneficiary Government, where such standards exist.

Mandatory use of GeM

  Rule 161 (vi)  Ordinarily, the minimum time to be allowed for submission of bids should be three weeks from the date of publication of the tender notice or availability of the bidding document for sale, whichever is later.  Where the department also contemplates obtaining bids from abroad, the minimum period should be kept as four weeks for both domestic and foreign bidders.

Mandatory use of GeM

  Vide Controller of Accounts, Principal Accounts Office, letter no. F.5(02)/2016/T-1/Pr.A.O./Pt. file/2629 dated 20.11.2017:

  PAOs are advised to ensure the compliance of the FD OM dated 25/10/2017 while accepting the payment bills of the department in respect of Goods and Service procured through GeM Portal.

TIME LIMIT FOR SUBMISSION OF BILLS IN PAO’s

  Vide Controller of Accounts, Principal Accounts Office, letter no. 19(Misc.)/Circular/Pr.AO/T-I/2008-09/III/1834-1933 dated 12.09.2018:

  Time limit for receiving the Contingent Expenditure Bills to PAOs has been revised from 23rd to 27th of the month.

COMPLIANCE OF TIMELINE

  Vide FD Circular no. F.1(48)/Fin/Rev-II/2018- 19/Misc./DSV/1963 dated 09/10/2018 issued by Deputy Secretary (Fin.).

  For compliance of timeline of 10 days for acceptance of goods/services for procurement through GeM and for releasing the payment within next 10 days.  

PAYMENT DUE SUMMARY FOR TRANSACTION ON GeM

  Vide FD Circular no. F.1(49)/Fin/Rev-II/GeM/2019-20/788 dated 11/06/2019 issued by Deputy Secretary (Fin.).

  Monthly report on dues payable on Goods and Services procured through GeM as per prescribed format to be furnished by 5th of every month be furnished both in hard and softy 

CASES WHEN RELAXATION JUSTIFIED

1)  When Minimum Order Quantity on GeM is higher than the Quantity required by the Department

2)  Minimum Delivery Period on GeM is 15 days, (normally delivered much earlier by vendor) In case of extreme exigencies, goods can be purchased from other sources than GeM , after recording the exigencies and detailed reasons as to why GeM was not used.

CASES WHEN RELAXATION JUSTIFIED

3) When Goods not delivered within stipulated period, or even after extended delivery period  and vendor express inability to deliver good and goods are urgently required and placing of fresh order likely to take time.

4) Any other specific reason.

General Financial Rules, 2017

Rule 154: Purchase of goods without quotation

Purchase of goods up to the value of Rs 25,000 only on each occasion may be made without inviting quotations or bids on the basis of a certificate  to be recorded by the competent authority in the following format.

“I,-----, am personally satisfied that these goods purchased are of the requisite quality and specification and have been purchased from a reliable supplier at a reasonable price.”

General Financial Rules, 2017

Rule 155: Purchase of goods by Purchase Committee

In case a certain item is not available on the GeM portal, Purchase of goods costing above Rs 25,000 only and up to Rs 2,50,000 only on each occasion may be made on the recommendations of a  duly constituted Local Purchase Committee consisting of three members of an appropriate level as decided by the Head of the Department. The Committee will survey the market to ascertain the reasonableness of rate, quality and specifications and identify the appropriate  supplier.

General Financial Rules, 2017

Rule 155: Purchase of goods by Purchase Committee

Before recommending placement of the purchase order, the members of the committee will jointly record a certificate as under:

“Certified that we, members of the purchase committee are jointly and individually satisfied that the goods recommended for purchase are of the requisite specification and quality, priced at the prevailing market rate and the supplier recommended is reliable and competent to supply the goods in question, and it is not debarred by Department of Commerce or Ministry/Department concerned.”

Government e-Market place (GeM)

FEATURES:

  1. On line market
  2. Only registered buyers and sellers
  3. Smart procurement
  4. Fully transparent
  5. End to end procurement
  6. Common use Goods and Services
  7. Customized procurement

Government e-Market place (GeM)

GeM features:

  1. SOP
  2. Paperless
  3. Cashless

Government e-Market place (GeM)

 SOP  based:

  Can be used anytime, anywhere

  Provide End to End facility

  Online register, listing, price, order and payment

  Trust based certificate system

  Robust mechanism- Real time authentication through various Govt. data.

  Seller can directly connect to Regd. buyer

Government e-Market place (GeM)

Paperless

  Price

  Selection

  Purchase

  Receiving

  Final payment

  All transactions are paperless made through e-sign.

Government e-Market place (GeM)

Cashless

  Payment processing

  Payment online PFMS

  Online banking system

PRE-REQUISITE FOR GeM

  1. Any Internet connection with any ISP.
  2. Aadhar with Mobile phone linked.
  3. NIC’s eMail Id (ending with @gov.in / @nic.in)
  4. Buyer registration

ONE STOP MARKET - GeM

Only registered buyers and sellers can make transaction on GeM.

Only Registered Buyers : Central/State Government/Autonomous Bodies/PSUs etc.

Only Registered Sellers : Registered on GeM portal. 

PRIMARY USER

  1. Authorized officers of the rank of Deputy Secretary/Equivalent or Head of the Office at Sub Center / Unit / Branch of Government Organisation can register as Primary User on GeM.

For Using GeM portal first a Primary User needs to register on GeM portal. Requirement of Registration on GeM are as follows:

Aadhaar linked with mobile no. (To receive OTP for e-sign):

Official Email ID (Preferably .nic.in OR .gov.in Email):

PRIMARY USER

  1. Any officer from administration of the organization who is authorized to verify the details of primary user can be the Verifying/authenticating officer. He/She must be at the level of Under Secretary/Equivalent or above.
  2. Role of HoD/Primary User in GeM is to create Secondary users for his organization i.e. Buyer, consignee, DDO/ Paying Authority.
  3. Primary User cannot perform Buying functions on the portal.

SECONDARY USER

WHO CAN BE SECONDARY USER

Any officer of the organization can be made Secondary user. Secondary user should not be below the rank of Section Officer.

ROLE OF SECONDARY USERS

Four types of roles are performed by Secondary users in GeM portal.

Buyer: Buyer will select the item for purchase and will place the order on behalf of his organization.

Consignee: Consignee will receive the item and will generate the PRC and CRAC certificate.

ROLE OF SECONDARY USERS

DDO (only for PFMS payment mode users): DDO will forward the bill to PAO of PFMS.

Paying Authority / PAO (for other than PFMS payment mode users): Paying Authority / PAO will make the payment to supplier/vendor.

SELLERS

Registered Sellers:

  1. OEM : Original Equipment Manufacturers
  2. Channel Partner : Authorized by Company
  3. Others : Distributers etc.

PRICES ON GeM

The prices on GeM are dynamic. Sellers’ can add or remove any product and change their offer price any time.

However in case of Direct Purchase, during carting period of 10 days, rates for carted quantity, for that buyer, are frozen for five days against any upward revision by seller.

PRICES ON GeM

 Market Prices of various Goods and Services as offered by sellers on GeM are offer prices. For getting best competitive rates, GeM recommends use of the bidding tool available on the portal.

User’s Levels in GeM

Pre-cautions in GeM

STANDARD OF FINANCIAL  PROPRIETY (GFR-RULE: 21)

  1.  OFFICER IS TO EXERCISE ORDINARY PRUDENCE
  2. EXPENDITURE SHOULD NOT BE PRIMA FACIE  MORE THAN THE OCCASION  DEMANDS
  3. GOVERNMENT MONEY SHOULD NOT BE SPENT FOR THE BENEFIT OF A PERSON OR GROUP OF PERSS, UNLESS POLICY SAYS
  4. PROPER RECORDING AND ACCOUNTING IN A SIGNIFICANT MANNER

REASONABILITY OF RATES

Three situations:

1)  When last purchase price and current price both are available- Basis last purchase price.

2)  Last purchase price not available only current price available- Basis Go by your past experience or market survey to ascertain price

3)  Last purchase price and current price both are not available- Basis search it through internet (Google), market survey /price of raw materials, cost analysis etc.

PURCHASE OF GOODS (GeM)

  WAYS OF PROCUREMENT THROUGH GeM

1)  DIRECT PURCHASE

2)  REVERSE AUCTION

3) BID

CATEGORIES OF PURCHASE (GeM)

  1. Upto Rs. 25,000/- : Any supplier
  2.  Above Rs. 25,000/- and upto Rs. 5  lakh : Through L-1 only, at-least three    OEM.
  3. Above Rs. 5 lakh : Mandatorily obtaining bids using online bidding or    reverse auction

PURCHASE OF GOODS (GeM)

  PURCHASE UPTO RS. 25,000/-

  1. a)Purchase withL-1 only-  Direct Purchase
  2. b)  Other L-2, L-3, L-4… -Direct Purchase or Reverse Auction or bidding

Note: opted for option (b) give significant reasons on file, give reasons for reasonability of rates

PURCAHSE OF GOODS (GeM)

PURCHASE ABOVE RS. 25,000/- AND UPTO RS. 5 LAKH

  1. a)Through the GeM Seller having lowest price amongst the available sellers, of at lease three different manufacturers. Suggested L-1 though system. (DP or RA/Bid)
  2. b) It is mandatory to do comparison of the products first.

PURCAHSE OF GOODS (GeM)

PURCHASE ABOVE RS. 25,000/- AND UPTO RS. 5 LAKH

  1. c)Buyer need to select the L-1 product.
  • ..\GeM  Market Comparison Sheet.pdf
  1. d)Other L-2, L-3, L-4… RA/Bid (DP option not available)

PURCAHSE OF GOODS (GeM)

  PURCHASE ABOVE RS. 25,000/- AND UPTO RS. 5 LAKH

  If there are less than three different manufacturers (OEM)are available on GeM, always go for e-bidding on GeM.

  If contract value is above Rs. 25,000/-, it is advisable to go for e-bidding on GeM.

PURCHASE OF GOODS (GeM)

PURCHASE OF GOODS ABOVE RS. 5 LAKH

  1. A)L-1 purchase through RA/bid
  2. B)L-2, L-3, L-4…  RA/Bid

STEPS TO PROCUREMENT

  Login as a Buyer

  Go to the Market option

  Select the required product category

  Narrow down your selection by providing details of your requirement on three criteria

  Select the desired product and proceed with purchase/adding to cart.

FOUR FILTERS

1)      ADMINISTRATIVE FILTER

2)      FINANCIAL FILTER

3)      PAC (PROPRITARY ARTICLE CERTIFICATE) BUYING

4)      PRODUCT  SPECIFICATIONS

ADMINISTRATIVE FILTER

  1. PUT THE ADMINISTRATIVE FILTER
  2. QUATITY REQUIRED
  3. DELIVERY LOCATION
  4. YEAR OF EXPERIENCE WITH GOVERNMENT
  5. SUPPLIER RATING

FINANCIAL FILTER

  1. PUT THE FINANCIAL FILTER
  2. PRODUCT AMOUNT RANGE
  3. ANNUAL TURNOVER OF THE SUPPLIER
  4. PMA- VALUE ADDITION
  5. PROFIT & LOSS OF SUPPLIER

PAC BUYING

  1. AFTER OBTAINING THE APPROVAL OF THE COMPETENT AUTHORITY, PAC BUYING CAN BE MADE.
  2. SELECT BRAND
  3. SELECT MODEL

ADDITIONAL TERMS AND CONDITIONS FOR PROCUREMENT UNDER PAC BUYING.

  1. In case a Govt. buyer on GeM, wants to make procurement on proprietary basis on the GeM Portal after obtaining the requisite approvals/PAC certificate from their competent authority as per Rule 166 of GFR-2017,the Buyer can use PAC filter provided on GeM for selecting a specific model/make available from a particular GeM Seller.

ADDITIONAL TERMS AND CONDITIONS FOR PROCUREMENT UNDER PAC BUYING.

  1. The Seller’s prices on the portal is just their offer prices and the proper discovery of price generally happens through bidding/RA.Moreover, in PAC procurement irrespective of multiple listing by authorized sellers, the important issue of price control remaining with the OEM cannot be overlooked.  Therefore, in case of all the PAC procurements, the Buyers will have to carry out extra due diligence in establishing the reasonableness of price before placement of contract as per para (vii) of Rule-149 of GFR-2017

ADDITIONAL TERMS AND CONDITIONS FOR PROCUREMENT UNDER PAC BUYING.

  1. Except for directbuying up to Rs.25,000/- subject to establishing the reasonableness of price, the bidding will be mandatory for procurements above Rs.25,000/-.  As result of bidding, the response could be as under:
  2. i) Only OEM is available or only single authorized seller is available.
  3. ii) OEM as well as multiple authorized Seller are available.

ADDITIONAL TERMS AND CONDITIONS FOR PROCUREMENT UNDER PAC BUYING.

iii) Multiple authorized Seller of the OEM are available.

  1. After bidding, under PAC buying, the Buyer may take decisionwith the approval of the competent authority to process the procurement subject to establishing the reasonableness of price before placement of contract as per Para (vii) of Rule-149 of GFR-2017.

PRODUCT SPECIFICATIONS

  PUT THE PRODUCT TECHNICAL SPEFICATIONS AS PER REQUIREMENT OF THE BUYER

  PRODUCT SPECIFICATIONS DIFFER PRODUCT TO PRODUCT

  BUYER MUST KNOW DETAILED SPECIFICATIONS OF THE GOOD

  BUYER MAY USE PRODUCT SPECIFICATION FILTER TO SELECT THE SPECIFICATIONS

DIRECT PURCHASE

BEFORE ISSUING SANCTION ORDER AND CONTRACT GENERATION, IT IS IMPORTANT TO UPLOAD SCANNED COPY OF FINANCIAL APPROVAL IN PDF FORMAT DURING THE PROCESS OF ISSUEING PURCHAE ORDER.

A/A & E/S (Purchase though GeM)

  Administrative Approval and Expenditure Sanction both are to be obtained simultaneously.

A/A and E/S (Purchase though GeM)

Suppose estimated cost Rs. 2.50 lakh and order finalized in 10 days.

The estimated price of the above said product is Rs. 2.50 lakh and this price is fixed for 10 days by GeM portal for us start time….(date and time).

A/A & E/S (Purchase though GeM)

Suppose proposal not finalized in 10 days (cost may be high or less)

It is further proposed for approval of the above said product purchase may kindly approve +_10% amount i.e. 2.50 lakh +_ Rs. 25,000=

Rs. 2,75,000/-

REVERSE AUCTION

A reverse auction is a type of AUCTION in which the roles of buyer and seller are reversed.  In a reverse auction, the sellers compete to obtain business from the buyer and prices will typically decreases as the sellers underbid each other.

REVERSE AUCTION

Committee will decide base value/market price/ last purchase price or determined by specialist agency.

Finalize RA, if significant reduction is possible.

Decide Minimum Step Value Down (Decided by buyer nearly 1% of base value, rounded value and reduction multiple thereof.)

Reverse auction period – 07 days (Minimum)

SPECIAL TERMS AND CONDITIONS FOR REVERSE AUCTION ON GeM

  1. Prior to organizing RA, Buyer judiciously search and shortlist lowest priced item using filters.
  2. Lowest priced item identified shall be base parameters for conducting RA with option to revise/stipulate additional parameters.

SPECIAL TERMS AND CONDITIONS FOR REVERSE AUCTION ON GeM

  1. Price of the lowest priced item shall be reference price for RA.Sellers participating RA shall not be allowed to quote higher price than reference price.
  2. For RA, buyer stipulate requirements.
  3. Contract valuing above Rs. 25 lakh, Performance Bank Guarantee @2% of contract value be obtained.

SPECIAL TERMS AND CONDITIONS FOR REVERSE AUCTION ON GeM

  1. RA invitation notice shall be published on GeM stipulating time/date for start and end of bid submission and opening of bids giving minimum 7 days after publication.
  2. Bid submitted under RA shall remain valid forMinimum 4 days – Maximum  15 days from the e-Bidding date.

SPECIAL TERMS AND CONDITIONS FOR REVERSE AUCTION ON GeM

  1. Minimum Bid Decrement: Bidder can bid lower than Lowest Bid in auction by a decrement or by multiples of decrement.
  2. Whenever a lower price bid is received in the closing moment i.e. within 15 minutes of existing end time of RA, end time of RA extended automatically by another 15 minutes and same process repeated.

SPECIAL TERMS AND CONDITIONS FOR REVERSE AUCTION ON GeM

  1. Bidder quotes lowest package price in RA shall be winner.Purchaser reserves right to accept/reject any bid without assigning any reasons.
  2. After RA, GeM automatically generates a RA report describing its outcome for necessary decision and for placement of order.
  3. Nil consideration bid will not be considered.

BIDDING

Bidding is an offer (often competitive) to set a price by an individual or business for a product or service or a demand that something be done.  Bidding is used to determine the cost or value of something.

BID (GeM)

Minimum 3 days is to be given.

Maximum 20 days ( Max. 21 days as per CVC.)

Upto 25 lakh, no EMD required.

Above 25 lakh, Bank Guarantee 2% of the contract amount.

Finalize terms and conditions and bid

Bid can be extended before 48 hours of closing date and time. 

BID (GeM)

  1. While creating e-bid, Additional parameters field have been given to the buyer to indicate the special requirements of the product.
  2. Buyer can select multiple consignee locations at the time of e-bid creation.
  3. Buyer can cancel the ongoing E-bid any time.

WHAT OPTION TO BE USED

  DIRECT PURCHASE/REVERSE AUCTION- IN CASE THE SPECIFICATIONS ARE AS PER REQUIREMENT AND ONLY PRICE IS OUR CONCERN.

  BID – IT IS TO BE DONE WHEN SPECIFICATIONS ARE TO BE CHANGED.

IF GOOD IS NOT AVAILABLE ON GEM

Take a screen shot of GeM portal in case good is not available and place the same in the file as evidence.

 

INCLUSIVE PRICE

  Prices shall be quoted by Sellers on all inclusive basis i.e. including all taxes and duties. 

  Statutory variation, if any, shall be to the Seller’s account and no variation in contract price, on account of such variations shall be allowed during the delivery period.

GUARANTEE / WARRANTY

   All Products supplied under the Contract(s) shall have Guarantee/ Warrantee for ONE year period for the date of receipt.

  Seller can provide longer guarantee period.

PERFORMANCE SECURITY AND PERFORMANCE

  There shall be no performance security/PBG requirement for contracts placed under Direct Purchase option on GeM. 

  However, for procurement through reverse auction/ e-bidding performance Bank Security (PBG) @2%-5%of Contract price, shall be applicable in respect of contracts valuing above Rs. 25 Lakh.

CONSIGNEE’S RIGHT TO REJECTION (RETURN POLICY)

  Goods delivered shall bear the self certified Warranty/Guarantee. 

  Buyer shall have the right to reject on proper Justification any consignment of the Goods received within a period of 10 days of receipt.

    No payment shall be made for rejected goods and the Seller would be liable to take back such rejected Goods within 10 days without any charge.

TERMS OF DELIVERY AND DELIVERY PERIOD

   All the Goods/Services on GeM shall be offered on Free Delivery at Site basis including loading/unloading.  In respect of items requiring installation or commissioning, the charges for the same shall also be included in the offered price on GeM.

PAYMET AUTHORITY AND PAYMENT TERMS

  On-line payments shall be made in INR against the on-line bills to be submitted by the Seller:

  • For Goods: 100% payment will be released within 10 days of issue of consignee receipt-cum-acceptance certificate (CRAC) and submission of bills.
  • For Services: 100% payments on the basis of monthly bills will be paid within 10 days of submission of bills with prescribed documents.

LIQUIDATED DAMAGES

  If the Seller fails to deliver the Goods/Services within the Delivery/ Time, Liquidated Damages be charged

  @ 0.5% per week or part of the week of delayed period not exceeding 5% of the contract value.

MANDATORY MINIMUM DISCOUNT ON MRP

  Sellers shall offer minimum discount of 10% over MRP mandatorily unless otherwise specified for offering their products on GeM portal. 

  The discount of 10% over MRP is the Minimum discount and sellers are free to offer higher discount on GeM.

AADHAR VERIFICATION

   In case of registration of Primary user/Buyer and creation of secondary user(s) by the former, their Aadhaar (UID) details collected by GeM are solely for user verification and to utilize e-signing on the documents.

RESTRICTION ON OUTSIDE PURCHASE

  Buyers are not allowed to place any order at GeM prices outside GeM.  The prices on GeM are applicable if the procurement is made through GeM portal. 

  Using GeM prices for procurement outside GeM portal is strictly prohibited.

REASONABLENESS OF RATES

  GeM being a dynamic online marketplace this is subject to procuring authorities convinced about the reasonability of rates.

STATIC PRICE IN CASE OF DIRECT PURCHASE

  In case of Direct Purchase, during carting period of 10 days, rates for carted quantity, for that buyer, are frozen for 10 days against any upward revision by seller. 

  However, advantage of any downward revision in the offer price of Carted item shall be automatically provided to the buyer by GeM portal.

TERMINATION FOR DEFAULT

If the Seller does not perform their obligations under the Contract within the Delivery Period/Date stipulated in the Contract, the breach of the Contract and the Buyer shall have the right to Cancel/withdraw the Contract for the unsupplied portion after the expiry of the original/re-fixed delivery date/period stipulated in the Contract. (Condition no.20)

GROUNDS FOR ADMINISTRATIVE ACTIONS AGAINST SELLER’S MISCONDUCT IN GeM

 Seller would be liable for Administrative actions such as suspension/ debarment /removal from GeM, if they fail to abide by any of the terms & conditions stipulated in GeM document.

  1. Supplies goods of inferior/substandard quality.
  2. Fails to update GeM about any change in information.
  3. Executes services without conforming to requirement.

GROUNDS FOR ADMINISTRATIVE ACTIONS AGAINST SELLER’S MISCONDUCT IN GeM

  1. Fails to execute an order/contract or fail to execute it satisfactorily.
  2. Fails to produce the requisite documents/information during inspection.
  3. Listing the products/services not in the relevant categories and/or listing the same with vague/conflicting product specifications/details and irrelevant product photographs.

POLICY FOR WATCH LIST AND DEFAULTER LIST IN GeM FOR BUYERS

Buyers Defaults

  1. Refusing to accept the goods without giving any reasons.
  2. Rejecting, received goods (in full or in part) without giving any reason.
  3. Refusing to issue CRAC even after the stipulated time.
  4. Not making payments within the stipulated time.

INCIDENT MANAGEMENT ON GeM 3.0

Deviations on GeM are categorized into three levels:

  1. Mild
  2. Serious
  3. Severe

Key deviations, categorization, dealing with deviations, automatically alerted and suspended/disabled/deregistered by the system.

RETURNS POLICY ON GeM

  1. “The indenter/consignee shall have the right to accept or reject on proper justification any consignment within 10 days of receipt of goods/services and will accordingly issue consignee receipt cum acceptance certificate otherwise the goods/service will be considered as deemed accepted.”

RETURNS POLICY ON GeM

  1. The Right to reject the stores supplied by the supplier is thus 10 days from date of receipt of goods.The same period is also applicable for the return of the goods.  The salient features of the return policy are as under:-

   The purchaser/consignee will check the physical condition of the product at the time of receipt to check for any physical damage and only thereafter he will issue the provisional Receipt Certificate.

 

RETURNS POLICY ON GeM

  The time for sending notice to the supplier for returning the supplied goods is 10 days from the date of receipt of goods through GeM Portal.

  Returns including all replacements/pickups will be done free of cost by the supplier.

  For items such as clothing and footwear where a trial is required to determine if the fit is right, the products can be exchanged.  The exchange request can also be for different sizes through GeM Portal.

RETURNS POLICY ON GeM

A return can be made for full/partial quantity.

If no replacement is made by the supplier within stipulated period then payment will not be released.

Replacement will be done within 10 days by the supplier after they are notified through GeM Portal.

WHEN ARE RETURN NOT POSSIBLE

  There are certain scenarios where it is difficult to support returns.  These situations are as under:

  • Return request is made outside the specified time frame i.e. after 10 days of receipt of goods.
  • Any consumable item which has been used or installed.

WHEN ARE RETURN NOT POSSIBLE

  • Products with tampered or missing serial numbers.
  • Anything missing from the package received such as accessories.

RETURN PROCESS

  Login to GeM.

  1. Create a Return Request on GeM.
  • Go to ‘My Orders’
  • Click ‘Return’ to open the Return Request form
  • Select ‘Replacement’
  1. ‘Item to be Returned’ is picked up
  • The item to be returned will be picked up by the Supplier.
  1. Replacement Initiated
  • The seller will replace the item

FREQUENTLY ASKED QUESTIONS

1) If two or three suppliers offer same rate on GeM, Item can be purchased from any of the supplier.

2)  Buy back offer is not available on GeM.

3)  If goods are not accepted by consignee within 10 Days after that goods treated as deemed accepted.

 

FREQUENTLY ASKED QUESTIONS

4)  If it appears that rates on GeM are higher than the market price, existing/other suppliers should be advised to get them registered on GeM/invite bid.

5)  If goods not delivered by the supplier, lodge complaint on GeM for taking stern action against supplier.

FREQUENTLY ASKED QUESTIONS

6) If supplier demands GST or any other duty/charges from buyer, lodge a complaint on GeM.

7) For standardized items, purchase using Direct Purchase option, for non standardized items go for e-bidding on GeM.

 

FREQUENTLY ASKED QUESTIONS

8) In case  bulk buying/pre-bid conference/ sample requirement /customized terms and conditions use e-procurement platform.

9) In case of real difficulty in procurement of good on GeM, purchase goods under following provisions of Rule: 154, 155, 160, 161, 162 of GFR 2017.

 

FREQUENTLY ASKED QUESTIONS

10) Advertisement- No need to publish any advertisement. Automatically the GeM portal will send the details to the registered venders.

11) A vender cannot quote less price for an item in open market in respect of the price quoted by the vender  on GeM portal.

FREQUENTLY ASKED QUESTIONS

12) For availing higher discount, it is advisable to prepare Annual Procurement Plan so that purchases can be made accordingly. (Discount will be officered by vender as per quantity of goods ordered)

FREQUENTLY ASKED QUESTIONS

  1. Staggered deliveryis possible, extended delivery can be provisioned while creating bid.
  2. Who can be the verifying officer- Any officer from administration of the organization who is authorized to verify the details of primary user can be the Verifying/authenticating officer. He/She must be at the level of Under Secretary/Equivalent or above.

FREQUENTLY ASKED QUESTIONS

  1. Role of HoD/Primary User in GeM is to create Secondary users for his organization i.e. Buyer, consignee, DDO/ Paying Authority.
  2. Who can be Secondary user- Secondary user should not be below the rank of Section Officer.

FREQUENTLY ASKED QUESTIONS

  1. If a venderdid not supplyordered goods within 15 days delivery period and not supplied even after that course of action would be
  2. a)cancel the order
  3. b) lodge complaint on GeM for initiating action.
  4. c) purchase goods following Rule 154/155 of GFR for the intervening period.

FREQUENTLY ASKED QUESTIONS

  1. After finalization of bid, only one bid is received and it is on higher side : Check specifications whether these are standardized or very specific.  May use Direct Purchase option if it suits the requirement otherwise create bid again avoiding unnecessary higher specification.

FREQUENTLY ASKED QUESTIONS

  1. Offeredrates on GeM are higherthan the current market rate: Create bid to get better offer rate.
  2. We want to purchaseHP cartridgeof specific model : Avoid PAC buying, as it contradict GFR, Create bid for this purpose.  If contract price is below Rs. 50,000/- buy through Direct Purchase or Create bid. 

FREQUENTLY ASKED QUESTIONS

  1. We want to buy HP cartridge, but suggested L-1GeM rates are very lowerthan the original OEM : Examine reasonable rates from other portals, last purchase price or dealer price etc., select appropriate cartridge other than L-1 citing reasons and justifications on record.

FREQUENTLY ASKED QUESTIONS

  1. What to do if Product Details and Specifications do not match :  Give emphasis on GeM specifications rather than product details provided by vender.

FREQUENTLY ASKED QUESTIONS

  1. If a vender supply goods ofsamespecifications, but with different MRP which is at lower MRP :
  2. a) Reject the supply or
  3. b) Accept it withlower invoice.

FREQUENTLY ASKED QUESTIONS

  1. Can primary user and secondary user role be performed by same officer:NO, Secondary user always needs to be different from primary user.
  2. Can Buyer cancel the E-Bid before Finalization: Yes,Buyer can cancel the ongoing E-Bid anytime.

FREQUENTLY ASKED QUESTIONS

  1. Whether a purchase can be made from a Vendor offline who quotes price lower than online GeM prices:-

The GeM prices cannot be taken for comparison for offline purchase as the prices are dynamic. Further the Market Prices of various Goods and Services as offered by sellers on GeM are offer prices.  For getting best competitive rates, GeM recommends use of  the bidding tool available on the portal. 

FREQUENTLY ASKED QUESTIONS

  1. A vendor ask for GST extra, what will be the future course of action:-Order should be cancelled after obtaining approval of competent authority and lodge a complaint against the vendor on GeM portal and place order afresh.

FREQUENTLY ASKED QUESTIONS

  1. Where there is only one offer available in a product/ service category and/ or there is offer from only one Seller after filter based search,the buyer should not select such offer for buying and such category may be deemed as not available for procurement on GeM. The Buyer may hold on their procurement till such time, more Sellers list their products/ services, this however will not apply for PAC procurement.

FREQUENTLY ASKED QUESTIONS

  1. Order status is showing order auto cancelled: It means that only demand generated but order has not been generated, after uploading financial sanction and without verification of sanction order, its remedy is this that place a fresh order.

FREQUENTLY ASKED QUESTIONS

  1. Whether stock entry is required to be recorded on GeM bill:-Yes, stock entry is necessary to be recorded even on GeM bill stating page no. of the relevant stock register.

TOP QUERIES
(GENERAL)

  1. I forgot my password jto access GeM portal, how can I reset it?

Please follow following steps to reset your password on GeM portal:

  1. Kindly visit https://gem.gov.in/and click on Login,
  2. Click on “forgot your Password” link,
  3. Enter your User Id, kindly note that User Id is case sensitive,

TOP QUERIES
(GENERAL)

  1. Type the Characters displayed in the captcha box, press SUBMIT,
  2. An E-mail will be sent to your registered E-mail ID with link to Reset password,
  3. Click on Reset Link in your E-mail, and Enter new password and confirm the same, Press SUBMIT.

TOP QUERIES
(GENERAL)

  1. What could be the reason for variation in prices between GeM and other Marketplaces?

The Variation in retail price and GeM Price of a product could be due to under mentioned factors.

  1. The price offering on GeM are inclusive of all taxes.
  2. Product on GeM may have a different warranty period.
  3. Onsite warranty is offered for some products on GeM.
  4. Prices could also vary due to Payment Terms of the transasction.

TOP QUERIES
(GENERAL)

  1. What is the criterion for a Buyer to decide to go to RA after the Bid?

For RA creation, Buyer has to declare upfront if the intent of Bid is RA.  In case of multiple L1 or a tie, it is mandatory for the Buyer to go for RA irrespective of the intent.

TOP QUERIES
(REGISTRATION)

  1. I forgot my password.How do I reset it?

Go to login page on www.gem.gov.in and click on “Forgot your password”.  Enter your user ID, captcha and click on “Submit”.  A reset password link will be sent to your registered email ID, which can be used to reset your password.

  1. Why have I not received an OTP during registration?

One-time password(OTP) is sent on your Aadhaar linked mobile number.  If you haven’t received the OTP, please ensure that your mobile number is linked with your Aadhaar.

TOP QUERIES
(REGISTRATION)

  1. Can a primary user play the role of a buyer?

No, a primary user cannot take part in procurement.  Primary user needs to create secondary user, i.e., buyers for procurement.  However, a Primary user can be a consignee to receive a product/service.

  1. Is it possible for the primary user to edit/deactivate the divisions created?

Yes, the primary user can edit/deactivate the divisions whenever required.

TOP QUERIES
(REGISTRATION)

  1. What needs to be done if the ministry/department/ organization name is not available in the drop down menu?

If your ministry/department/organization name is not available in the list, primary user/HOD needs to verify Aadhaar with OTP as well as select organization type after clicking on “Request for New Organization” link.  Followed by selecting ”Others” in department drop down and manually entering department name, mentioning the reason in the comment box before clicking on “Submit Request”.

TOP QUERIES
(REGISTRATION)

  1. If a primary user retires or gets transferred from the organization, how can an organization proceed with the same account on GeM?

The primary user needs to click on “Deactivate Account” button under “My Profile” option and enter the email ID of the new primary user.  Upon confirming his/her own deactivation, the account gets transferred to the new primary user.  The new primary user will receive activation link in his/her email ID, which can be used to login with the same user ID.

TOP QUERIES
(DASHBOARD & FILTERS)

  1. Can buyer decline a demand after it has been created?

Yes, a buyer can decline a demand after it has been created.  The buyer needs to login to his/her account, click on “Dashboard” and decline the particular demand under “All Demands” section.

  1. What is a “PAC” filter and how does it work?

“PAC” or “Proprietary Article Certificate” filter is used to purchase a particular make or model.  This is a certificate signed by a competent authority which the buyer needs to provide.  

TOP QUERIES
(PROCUREMENT MODES)

  1. DIRECT PURCHASE
  2. Is it possible for a buyer to edit the delivery days?

Yes, it is possible for a buyer to edit the delivery days.  Number of days is from 1 to 15 days, except automobile (90 days).

TOP QUERIES
(PROCUREMENT MODES)

  1. L1 PURCHASE
  2. What is L1 purchase?

L1 purchase enables direct purchase for order values between INR 25,000 and INR 5,00,000 by way of comparison between atleast three different OEMs or Service Providers on GeM, who meet the buyers requisit quality, quantity, specifications and delivery period.

TOP QUERIES
(PROCUREMENT MODES)

  1. BID (GENERAL)
  2. Till when a Buyer can extend an ongoing Bid?

Buyer can extend the Bid End Date till the 69th Day of Bid life-cycle.  Bid Life-cycle is default 90 days from Bid Start Date.

  1. What is Bid Life Cycle?

Bid Life Cycle is the period within a buyer has to complete the entire life cycle i.e. technical evaluation, financial evaluation and order creation of Bid process.  By default, it is 90 days from the date of Bid publication.

TOP QUERIES
(PROCUREMENT MODES)

  1. BID (GENERAL)
  2. How can a Buyer extend Bid Life-Cycle?

Buyer can raise a request with GeM competent authority for extension of Bid Life-Cycle.

  1. If only one seller has qualified in technical evaluation, can buyer proceed with awarding of Bid?

It is at buyers discretion to award the bid even if only one seller has qualified in technical evaluation.

TOP QUERIES
(PROCUREMENT MODES)

  1. BID (GENERAL)
  2. Can buyer ask for Earnest Money Deposit (EMD) in Bid?

Yes, buyer can opt for EMD for bids whose estimated bid value is above Rs. 25 Lakhs.

  1. If a Bid has Ended, can the Buyer extend the Bid?

If number of total participation in Bid is upto 2, Buyer has option to either the Bid or Open Technical Bid.

  1. Is it possible to cancel a Bid after opening it?

Yes, it is possible to cancel a Bid after opening it.

TOP QUERIES
(PROCUREMENT MODES)

  1. BID (GENERAL)
  2. Is it mandatory to enter a comment when the buyer accepts or rejects a Bid?

Yes, it is mandatory to enter a comment when the buyer accepts or rejects a Bid.

TOP QUERIES
(PROCUREMENT MODES)

  1. BID to RA
  2. Can buyer extend the Bid/RA if number of participation is less than 3?

Yes, the Buyer can extend the Bid/RA in case number of participation is less than 3.  The extension is possible before opening the technical bid.

  1. What needs to be done if there are more than one L1 in bid and buyer has proceeded with RA.On opening the RA, “on participation found” message is appearing?

In such case, Buyer always has a provision to cancel the Bid/RA and re-initiate a new bid.

TOP QUERIES
(PROCUREMENT MODES)

  1. BID to RA
  2. On opening the financial, there is a tie for L1 position. Can I award the Bid to any of the L1 sellers?

No, in case of a tie, Buyer has to mandatorily go to RA.

  1. At which stage after opening a Bid can a buyer convert it to a RA?

After opening a financial Bid, two options are available for a buyer- “Open and Award” and “Proceed to RA”. On clicking “Proceed to RA” Bid can be converted to RA.

TOP QUERIES
(PROCUREMENT MODES)

  1. BID to RA
  2. Can a Bid with a single participant be changed to RA?

No, a Bid with a single participant cannot be converted to RA.  There should be at least two Bidders for competing in Bid to RA.

TOP QUERIES
(ORDER MANAGEMENT)

  1. What is the time frame for providing consent by the seller regarding cancellation of contract?

After that the seller gets 5 calendar days to accept the cancellation.

  1. If a seller does not give his/her consent for contract cancellation and request is auto declined, what steps can a Buyer take?

In such cases Buyer can raise an incident from his account using “Report an Incident” feature available under Need help.

TOP QUERIES
(ORDER MANAGEMENT)

  1. Can a buyer cancel the services contracts?

No, this feature is yet to be extended for services contracts.  The cancellation request for services contracts would continue to be handled offline.

  1. If the delivery period (DP) of the contract is over, will the buyer be able to cancel the contract on their own or need to send the request to GeM for the same?

In case the delivery period (DP) is expired and invoice is not generated, the buyer can cancel the contract.

TOP QUERIES
(PAYMENT PROCESSING)

  1. I have done offline payment for my orders.How can I update my payment steps?

Please follow below steps for updating your payment status in GeM Portal:

  1. Login to GeM portal with buyer user ID and Password.
  2. Click on Dashboard.
  3. Click on Bills.
  4. Click on that particular contract.
  5. Click on show Bill.

TOP QUERIES
(PAYMENT PROCESSING)

  1. Click on view bill and process bill.
  2. Select the payment  mode.
  3. Fill the details.
  4. Click on submit.

How to make purchase on GeM

PROCEDURE TO MAKE PURCHASE ON GeM

  1. Login as Primary user/HoD in GeM protal and create secondary users (Buyer/Consignee/PAO/ DDO) after clicking onManage userstab available on Dashboard.
  2. Buyer to login to GeM portal.
  • Select and cart the product as per the requirement through application of various filters.  Buyers should apply filters carefully to define their requirement without adversely affecting competitiveness.

How to make purchase on GeM

q  PROCEDURE TO MAKE PURCHASE ON GeM

  • Select the proper buying method as per GFR 149
  • Create demand, Generate Sanction order, Generate contract.
  1. Once order is placed, Seller to deliver the Goods/Service to consignee within stipulated delivery date and generate on-line invoice on GeM portal.

How to make purchase on GeM

PROCEDURE TO MAKE PURCHASE ON GeM

  1. 4.Consigneeto login after receipt of items.
  • Generation of Provisional Receipt Certificate (PRC) within 48 hrs of receipt of stores.
  • Generation of Consignee Receipt and Acceptance Certificate (CRAC) within 10 days of receipt of stores.
  1. Bill processing by buyer (within 2 days of generation of CRAC by consignee)

How to make purchase on GeM

PROCEDURE TO MAKE PURCHASE ON GeM

  1. Buyer to forward all documents for payment to Paying Authority and Payment to be released by Paying Authority/PAO within 10 days of generation of Consignee’s Receipt (in case of users paying though SBI e-pay or Other mode of payment. )

PAYMENT PROCEDURE IN GeM

IT IS OBLIGATORY TO MAKE PAYMENTS WITHOUT ANY DELAY FOR PURCHASE MADE ON GeM.

THE CONSIGNEE IS REQUIRED TO ISSUE ONLINE DIGITALLY SIGNED CONSIGNEE RECEIPT AND ACCEPTANCE CERTIFICATE(CRAC) AFTER RECEIPT OF GOODS WITH 10 DAYS.

THE PAYMENTS ARE TO BE RELEASED MAXIMUM WITHIN 10 DAYS (INCLUDING HOLIDAYS)

PAYMENT PROCESS

PAO/DDO CAN HAVE ACCESS TO DIFFERENT DOCUMENTS NAMELY:

  1. FINANCIAL APPROVAL
  2. SANCTION ORDER
  3. CONTRACT
  4. SELLER INVOICE
  5. PROVISIONAL RECEIPT CERTIFICATE
  6. CONSIGNEE RECEIPT AND ACCEPTANCE CERTICIATE
  7. BUYER BILL PROCESS

DOs and DON’Ts for BUYER on GeM

Before finalising the procurement buyers are advised to check the details related to product prices, specifications, warranty, delivery locations, etc.  For any purchase above 25,000, GeM recommended to procure the items by placing the bid. Once the item has been received, it is the responsibility of the Buyer to completely check the products and provide acceptance.

DOs on GeM

  1. The price of the product will be varying depending on the quantity, technical specifications, period of warranty, delivery locations and seller eligibility criteria set by the buyer. When comparing the price, these points should be borne in mind.

DOs on GeM

  1. Always compare the technical specifications while making direct purchase, as system comparison may not be accurate, and may not match your specific requirement.

DOs on GeM

  1. While making direct purchase ensure that, there are sufficient number of sellers for the product. Ideally there shall be 3-4 sellers offering products of different OEM for the required category and specification.

DOs on GeM

  1. If there are not sufficient sellers for a given product, intimate GeM authorities. Also encourage local sellers for the product to register and offer their product in GeM Portal, to ensure sufficient competition.

DOs on GeM

  1. In the case of products, for which many sellers are not available on GeM extra care should be taken by the buyer for ascertaining, the price reasonableness using comparison with other sources.

DOs on GeM

  1. GeM recommends, use of Bidding route, especially for value above Rs.25,000.
  2. Wherever available, MRP of the OEM should be verified other sources also before finalising Product.
  3. On receipt of the product, it shall be thoroughly verified by the consignee, before accepting. DON’Ts

DON’Ts on GeM

  1. Don’t accept products where technical specifications are not complete. For branded product ensure that model number is included in the offer.
  2. Prices of different models will differ and hence not comparable.
  3. Don’t compare quoted prices where delivery locations are restricted.

NEW DEVLOPMENTS

1) GeM has created a separate category for compatible printer Ink cartridges for printers. GeM portal removed the products from the Printer INK Cartridges-already existing on the portal.

  1. ENCRYTION – DECRYPTION IN BIDDING

  Seller’s quoted price will be encrypted using the Public Key of the buyer and buyer will use his Private Key to decrypt the bids. 

  1. 3. Bunching of items can be done

  Shop by category

  Bunch – Product

  Submit Request

  Main Category (i.e. stationary etc.)

  Sub-Category

  Product Detail- Fill item wise detail

  Create bid 

  1. EMD on demand

Buyer may create e-bid and ask for EMD from the vender for goods value below Rs.25 Lakh for 1% to 5% of estimated value of the goods.

BUYER NOTIFICATION

For direct purchase a business validation has been incorporated in system that the same buyer from the same seller for the same product, can order a maximum of Rs 25,000 - this is per week restriction. It is recommended that for larger order Bid and RA process be used. Exception to this is automobile

  PERIOD FOR ADD TO CART HAS BEEN INCREASED FROM 5 DAYS TO 10 DAYS.  IT MEANS THAT ADD TO CARD PRODUCT PRICE FREEZED FOR 10 DAYS.

 IF GOODS  ARE NOT DELIVERED IN DELIVERY PERIOD OR AS AGREED EXTENDED PERIOD, BUYER WILL GET AN OPTION TO CANCEL THE ORDER.  DECLINED ORDER BUTTON WILL AUTOMATACALLY BE AVALIBALE AFTER IF GOODS ARE NOT DELIVERED BY THE PARTY IN DELIVERY PERIOD.

  If items are purchased through bunch by category i.e. Stationary items etc., and thereafter bids are invited, in this case, delivery period will be 30 days.

  Notifications on Home Page gives upto date information, new developments so update yourself looking at Notifications daily.

  LAST PURCHASE PRICE ON GeM CAN BE CHECKED:

  After the Buyer adds his/her product to cart, he/she will require to ‘Proceed to Checkout’. Before check out, his/her last purchase price will be available.

  SUPPORT DESK AVAILABLE FOR REPLY ALL QUERRY ON GeM.

  VENDOR HAS OPTION TO ACCEPT/REJECT ORDER WITHIN 5 DAYS.  In case of no reply, order deemed accepted.

  IMPORTANT ACCOUNT RELATED NOTIFICATION FOR HODs

               As per GeM Policy, it is mandatory for HOD to login their GeM account at least once every 30 days else all their linked Secondary Users (Buyer, Consignee, DDO/PAO) will be restricted from doing any new transaction on the portal. 

  Classification of Buyers as Red, Green and Orange based on payment delays.

Criteria for such classification would be:

Red-more than 30 payments due for more than 60 days post CRAC.

Orange- More than 20 payments due for more than 60 days  post CRAC.

Green- remaining.

  Seller name masking before order creation

To improve transparency on marketplace, seller names will not be visible in the marketplace till the Buyer places an Order.  This will also help with removal of biases amongst Sellers and award of orders to seller purely on the merit of the product and sellers rating.

  Bid to RA with new rules-

Buyer now needs to indicate if he wishes to go for RA option at the time of bid creation.

All sellers who have the same prices, i.e. equal to the last qualified seller or 50% sellers (+1) in case of odd number of participants) will go to RA automatically.

  GeMmy- anytime assistant  launched by GeM.

24X7 AI assistant- GeMmy has been launched by GeM to address queries from buyers/sellers without the need of any manual intervention.  You can locate GeMmy at left hand side of home page (Lower end)  titled as – Ask GeMmy.

  1. Users can conveniently pick the queries outlined or type in their queries for GeMmy to respond instantly.
  2. Users can indicate Thumbs-Up for every correct response from GeMmy and thumbs down along with comments for every in-correct response.
  3. This feedback mechanism, helps us improve GeMmy on basis. 

ENHANCED NEW CATEGORY CREATION REQUEST FORM :

    To speed up New Category Creation a form template is provided to buyer. Buyer can access the same from “Request” tab on the dashboard, on selecting “New Category Creation” a Request Type.

NEW FILTERS INTRODUCED IN MARKETPLACE:

(a)    Seller Rating: Products can now be chosen from highly rated sellers. The option is available under Administrative filter.

(b)   Location Based Search: To reduce the delivery period and improve the order processing, products can be searched by seller’s Location. Location can be searched by “Pincode”, “District” and “State”.  The option is available under Administrative filter section on category pages.

 Read More :

 

 

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